Terms of Service

By using the 72 Rug Wash website and services, you agree to these terms. If you do not agree, please do not use our services.

We provide professional area-rug cleaning with optional pickup and delivery within our service area. Quotes are based on rug size and quantity at the rates shown on our website and are estimates until your rugs are inspected.

• Pricing is a flat rate per rug by size, with any applicable multi-rug discount.
• You may pay by card online or with cash on delivery.
• Final pricing may be adjusted if a rug's actual size or condition differs from what was selected.

Our 72-hour turnaround guarantee is measured in business days (Monday–Friday); we are closed Saturday and Sunday. For example, a Friday pickup is delivered by the following Wednesday. Delicate, antique, or heavily soiled rugs may require additional time, which we will communicate in advance.

Pickups and deliveries are scheduled on business days. Please ensure someone is available, or arrange a safe drop-off location. We are not responsible for items left unattended against our guidance.

We take great care with every rug. While we use industry-appropriate methods, certain older or damaged rugs carry inherent risk. Our liability for any claim is limited to the cost of the cleaning service for the affected rug. Please notify us of any concerns within 7 days of delivery.

You may cancel or reschedule a pickup before our team is dispatched at no charge. Contact us as early as possible to make changes.

Questions about these terms? Contact us at 72@72rugwash.com or 612-600-5664.